Terms & Conditions

Last updated: 29 October 2026

Plain English first: these terms explain what you get when you book, what we need from you, and what happens if plans change. Please read them before you pay — booking means you accept them. They don’t affect your statutory rights as a consumer.

1. About us

Compare Bristol Airport Parking (“we”, “us”, “our”) runs this website and takes bookings for parking at Bristol Airport (BRS).

Business name: Compare Bristol Airport Parking
Phone: 020 4641 5437
Mobile / WhatsApp: 07737 200551
Email: [email protected]

2. Our services

We offer four services at Bristol Airport:

  • Meet & Greet and Meet & Greet Saver — a chauffeur meets you at the airport’s Short Stay car park, parks your car in a secure compound and returns it to the same spot when you land.
  • Park & Ride and Park & Ride Plus — you park at our secure car park on Stock Lane, Langford (BS40 5EX) and take the shuttle to and from the terminal.

The services are delivered by vetted local parking teams working with us. The exact drop-off and pick-up steps for your service are shown when you book and repeated in your confirmation email.

3. Making a booking

  • Your booking is confirmed once payment has gone through and we’ve sent your confirmation email. If it doesn’t arrive within an hour, check your junk folder and then contact us.
  • You must be 18 or over and give accurate details — name, mobile number, email, vehicle and registration, and flight numbers if you have them. Wrong details can delay your service or mean we can’t provide it.
  • Please check your dates and times carefully. The drop-off time is when you plan to hand over your car; the return time is when your flight lands.

4. Prices, discounts and payment

  • Prices are worked out for the length of your stay, counted in 24-hour periods from your drop-off time. Any part of a 24-hour period counts as a full day.
  • The price shown at checkout is the price you pay us for your parking and the chauffeur or shuttle service, plus any extras you choose (such as flexible booking).
  • Where a discount is running, it may be applied automatically at checkout. You can remove it or use a different valid code instead — only one promo code can be used per booking, and codes have no cash value.
  • Payment is taken in pounds sterling by card through our secure payment provider. We never see or store your full card details.
  • We may refuse or cancel a booking that looks fraudulent, or where the price shown was obviously wrong because of a technical error — if that happens, you’ll get a full refund.

5. Bristol Airport access charge

Bristol Airport charges its own access fee to enter the drop-off area — currently £8.50 each way. It is set and collected by the airport, is not included in our prices and is paid on the day. The airport can change this fee at any time. For Meet & Greet, the Short Stay car park is also charged by time, so please call ahead as explained in your confirmation email to keep waiting to a minimum.

6. Cancellations and changes

  • With flexible booking (an optional extra at checkout): you can cancel any time before your drop-off time for a full refund of your parking, and change your dates or details with no amendment fee.
  • Without flexible booking: changes can be made through My Booking or by contacting us at least 24 hours before your drop-off, and an amendment fee may apply. Cancellations without cover may not be refundable.
  • Bookings made for the same day can’t be cancelled or refunded.
  • If you don’t turn up, or your booking can’t go ahead because the details you gave were wrong, no refund is due.
  • Approved refunds go back to the card you paid with, normally within 5–10 working days.

7. Extending your stay and late returns

If your trip gets longer, extend your booking online in My Booking or call us before your original return time. If you come back later than booked without extending, each extra day is charged at our standard extension rate and must be paid before your car is released.

8. Your vehicle

  • Your car must be taxed, have a valid MOT and insurance, legal tyres, enough fuel for the short drive to and from the car park, and be safe to drive.
  • Vans, minibuses and very large vehicles must be arranged with us by phone before you book, and may be refused otherwise.
  • By booking, you allow our fully insured drivers to drive your car between the drop-off point, the car park and any overflow compound.
  • For Park & Ride, keys stay with the car park team because your car may need to be moved to an overflow compound (up to 10 miles away) on busy days.
  • Please remove valuables, toll tags and personal items. We can’t accept responsibility for items left in the car.
  • Point out any existing damage at hand-over so it can be noted.

9. Arrival and collection

  • Call us before you arrive — 40–45 minutes before reaching the airport for Meet & Greet, or about 30 minutes before reaching the car park for Park & Ride.
  • If you’re running late or your flight is delayed, let us know as soon as you can. We’ll always do our best to adjust, but we can’t guarantee immediate service if timings change without notice.

10. Damage, liability and claims

  • We take reasonable care of your vehicle while it’s in our care.
  • Check your car when it’s returned and report any damage before you leave the meeting point or car park. Follow up in writing within 48 hours, with photos and your booking reference, so we can investigate.
  • We’re not responsible for mechanical or electrical faults, normal wear and tear, damage that was there before hand-over, or loss of items left in the car.
  • We’re not liable for delays or failures caused by events outside our reasonable control, such as severe weather, road closures, airport restrictions or police action.
  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law. Otherwise, our total liability for a booking is limited to the amount you paid for it.

11. Complaints

If something isn’t right, tell us straight away — call 020 4641 5437, WhatsApp 07737 200551 or email [email protected] with your booking reference. We aim to reply within 2 working days and resolve things as quickly as we can.

12. Using this website

Please don’t misuse this website — for example by hacking, scraping, making fraudulent bookings or uploading anything harmful. We may suspend access or cancel bookings linked to misuse.

13. Changes to these terms

We may update these terms from time to time. The version in force when you book applies to your booking.

14. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.